Privacy Policy

NebulaTrack (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our AI-powered issue tracking platform (“Platform”). By using our Platform, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1. Personal Information You Provide
   
   • Account Information: Name, email address, and other details provided during account creation.
   • GitHub Integration Data: Repository information and related metadata when you connect your GitHub account to our Platform.
2. Automatically Collected Information
   
   • Usage Data: Information about how you interact with the Platform, including IP addresses, browser type, operating system, and activity logs.
   • Cookies and Tracking Technologies: Data collected through cookies to enhance user experience and analyze usage patterns.
3. Data from Third-Party Services
   We use third-party services such as Propel Auth for user authentication and authorization, which may collect and process personal data in accordance with their privacy policies.

2. How We Use Your Information

• To provide and improve our services.
• To personalize your experience on the Platform.
• To enable GitHub integration and manage product-related issues.
• To communicate with you regarding updates, support, or promotional materials.
• To ensure security and prevent unauthorized access.

3. How We Share Your Information

We may share your information with third-party service providers to operate and improve our Platform:

• Supabase: For secure storage of user data.
• Fly.io: For hosting and managing our application infrastructure.
• Lantern.dev: For managing vector database operations.
• Propel Auth: For handling user authentication and authorization.

These providers process data on our behalf under strict confidentiality agreements and are required to comply with applicable privacy laws.
We may also share information:

• If required by law or legal process.
• To enforce our Terms and Conditions or protect our rights.
• With your consent or at your direction.

4. Data Security

We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is completely secure.

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Data Portability: Obtain a copy of your data in a structured format.
• Opt-Out: Withdraw consent for certain types of data processing or communications.

To exercise these rights, contact us at info@nebulatrack.com.

6. Cookies Policy

• Enhance functionality and performance of the Platform.
• Analyze usage patterns for improvement.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect some features of the Platform.

7. Data Retention

We retain personal data only as long as necessary to provide our services or comply with legal obligations. Once no longer needed, we securely delete or anonymize the data.

8. Third-Party Services

Our Platform integrates with third-party services (e.g., GitHub) that have their own privacy policies. We are not responsible for the practices of these services but encourage you to review their policies when using them through our Platform.

9. International Data Transfers

If you are accessing our Platform from outside the United States, note that your data may be transferred to and processed in the United States or other countries where our service providers operate. By using the Platform, you consent to such transfers.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Continued use of the Platform after updates constitutes acceptance of the revised policy.

11. Contact Us

By using NebulaTrack’s services, you acknowledge that you have read this Privacy Policy and agree to its terms.

Terms of Service

Welcome to NebulaTrack. These Terms of Service (“Terms”) outline the rules and guidelines for using our AI-powered issue tracking platform. By accessing or using our platform, you agree to comply with these Terms.

1. Introduction

NebulaTrack (“we”, “us”, “our”) provides an AI-powered issue tracking platform that integrates with GitHub accounts to help businesses manage product-related issues and receive AI-generated solution approaches. These Terms govern your use of our platform and services.

If you do not agree to these Terms, you must stop using the platform immediately.

2. Use of the Platform

2.1 Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately if you suspect unauthorized access or misuse.

2.2 Acceptable Use

• Use the platform for illegal activities.
• Introduce harmful code (e.g., viruses) into the platform.
• Reverse-engineer or attempt to bypass security measures.
• Misuse GitHub integration or violate GitHub’s terms of service.

3. GitHub Integration

By connecting your GitHub account, you authorize NebulaTrack to access your repositories as per permissions granted during setup. You can disconnect your GitHub account at any time, but certain data may be retained as outlined in our Privacy Policy.

4. AI-Powered Solutions

The AI-generated solutions provided by our platform are suggestions only and should be reviewed by qualified personnel before implementation. We do not guarantee their accuracy, completeness, or suitability for any specific purpose.

5. Payment and Subscription

5.1 Subscription Plans

Our platform is offered on a subscription basis with various tiers of service. Pricing details are available on our website.

5.2 Payment Terms

Payments must be made in advance according to your selected plan. Fees are non-refundable unless stated otherwise.

6. Intellectual Property

6.1 Ownership

All rights to the platform, including its software and content, belong to NebulaTrack.

6.2 License

We grant you a limited, non-transferable license to use the platform during your subscription term for business purposes.

7. Data Privacy and Security

We take reasonable steps to protect your data, but we cannot guarantee absolute security due to inherent risks in data transmission over the internet. For details on how we handle data, refer to our Privacy Policy.

8. Limitation of Liability

NebulaTrack is not liable for indirect damages such as lost profits or data arising from your use of the platform. Our total liability is limited to the amount paid by you in the last 12 months.

9. Termination

9.1 Client Termination

You may cancel your subscription at any time through account settings or by contacting us directly.

9.2 Provider Termination

We may suspend or terminate your account if:

• You violate these Terms.
• Payment is overdue.
• We decide to discontinue the platform.

Upon termination, access will cease immediately, and we may delete stored data after a reasonable period.

10. Changes to Terms

We reserve the right to update these Terms at any time with notice provided via email or on the platform. Continued use after updates constitutes acceptance of the revised Terms.

Contact Information